How to Track Golden Hour

This guide shows you how to track time-sensitive milestones using the Golden Hour feature in IronCase.

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Understanding Time Milestones

IronCase tracks several time-critical milestones:

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Accessing Golden Hour Dashboard

1. Go to Golden Hour in the navigation
2. View all cases with active time milestones
3. Cases are sorted by urgency
4. Color indicators show status:
   • Green - On track
   • Yellow - At risk
   • Red - Deadline passed

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Milestone Statuses

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Managing Milestones

Marking Milestones Complete

1. Open the case
2. Go to Golden Hour tab
3. Click on the milestone
4. Mark required actions as complete
5. Add notes about what was accomplished
6. Click Mark Complete

Extending Deadlines

If circumstances require:

1. Click Request Extension
2. Enter justification
3. Supervisor reviews and approves
4. New deadline is set
5. Extension is logged in audit trail

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Golden Hour Checklist

For homicide and major crimes, the first hour should include:

• Scene secured and protected
• Witnesses identified and separated
• Initial photographs taken
• Medical examiner notified
• Evidence collection started
• Canvass initiated
• Surveillance footage requests made

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Notifications and Alerts

IronCase sends alerts for:

• 15 minutes before deadline
• At deadline
• 15 minutes after missed deadline

Configure alert preferences in Settings > Notifications.

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Reporting

To generate time compliance reports:

1. Go to Golden Hour
2. Click Reports
3. Select date range
4. Choose metrics:
   • On-time completion rate
   • Average response time
   • Milestones missed
5. Export for compliance review

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Best Practices

• Start the clock immediately when case is created
• Delegate tasks to meet tight deadlines
• Document obstacles that prevent timely completion
• Review patterns to improve response procedures

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Related

• Create a Case
• Complete Checklist Items